Frequently Asked Questions


Q:What are your hours of operation?

A: We are always open.

Q: When can I speak to someone?

A: Live customer service representatives are available Monday through Friday from 5pm to 8pm. We are always available by email and SMS. Both link options are visible on the lower right side of website. 

Q: What type of products are sold?

A: Soles Desire sell women shoes online as well shoe accessories. 

Q: How do I make a purchase?

A: Click catolog in the drop-down menu to view products in Soles. Make your desired selection and size. Add it to cart before heading to checkout.  Enter your shipping information and payment method.

Q: What form of payments are accepted at checkout?

A: PayPal, debit, and credit cards are accepted. 

Q:Are my transaction secure?

A: We guarantee that the transmission of your Card data is absolutely safe. All data is encrypted before transmission. 

Q:When will my order be shipped?

A: All order will be shipped within one (1) business day of completed paid order.

Q:When will my order be delivered?

A: The estimated delivery time for free delivery items is within 7 to 15 business days.  Global delivery orders is may vary, based on delivery options. Please allow 2 to 4 week delivery. Some items shipped to the United States will take 2 - 4 weeks as we select a balance of the fastest and cost effective shipping offered.  If you item has not arrived within 20 business days please contact us at